Description
InSync Support Tickets and Live Chat is an innovative WordPress plugin that simplifies and optimises the processing and management of support tickets. It allows administrators to edit, assign and prioritise tickets, while users can conveniently interact via live chat, contact forms or email. Through automatic assignments and status displays, the plugin improves the management of requests and increases customer satisfaction.
Main functions:
- Live chat: Visitors can chat directly with support staff or leave messages when they are offline.
- Guest mode:Enables support staff and users to write ticket replies without logging in, which speeds up interaction.
- Flexible rights management: Admins can define individual access rights for different support employees.
- Personalisation options: Support of profile pictures for a personalised experience for support staff.
- Advanced attachment options: Possibility to attach files to tickets for a comprehensive problem description.
- Spam protection: Blacklist function for blocking known spam senders.
- Internal notes: Internal notes can be stored for each ticket to facilitate processing.
- Rating system: Users can rate tickets to provide feedback on the support service.
- Automatic locking system: Tickets are automatically closed after a defined period of inactivity.
- Customisable email notifications: Extensive email notification options including logo and colour customisation.
- Prioritisation of tickets: Enables efficient management through prioritisation according to urgency.
- Comprehensive statistics: Collecting and analysing data such as the origin of tickets and average response times.
IMAP synchronisation:
Required: php-imap extension
Our plugin automates the synchronisation of incoming emails directly into your ticket system by intelligently distinguishing between new tickets and follow-up responses. This function ensures that your ticket content is always up-to-date and seamlessly integrated. Thanks to its high level of compatibility with almost all systems, our plugin offers a flexible solution for your customer communication. Your customers can easily send you enquiries via normal emails or via a contact form integrated on your website. For the latter, simply forward the respective message to your connected ticket mailbox.
Increase your support efficiency and improve the customer experience with InSync support tickets and live chat.
